[01]Agreement and eligibility
These Terms of Service (“Terms”) govern access to Knockin websites, personal AI profiles, AI agents, applications, knowledge tools, contact features, analytics, and related products and services (collectively, the “Services”). Knockin is operated by Lucius AI, Inc. (“Knockin,” “Lucius,” “we,” “us,” or “our”). If you do not agree to these Terms, do not use the Services.
You must be at least 13 and meet any higher minimum age required by your jurisdiction. If you are under the age of legal majority, you may use the Services only with permission from a parent or legal guardian who agrees to these Terms on your behalf. If you act for an organization, you represent that you have authority to bind it.
[02]The Services
Knockin lets users create and share personal AI profiles that may display professional and contact information, use authorized materials as knowledge, answer visitor questions, collect inquiries, generate summaries and insights, preserve conversation context, and provide QR codes, links, widgets, wallet passes, or other sharing methods.
Features may vary by plan, location, device, and availability. We may add, modify, suspend, or remove features. We will use reasonable efforts to notify paid users if a change materially reduces core paid functionality.
Unless a separate written agreement says otherwise, we do not guarantee specific uptime, response volume, traffic, leads, or business results.
[03]Accounts and security
You must provide accurate information, keep it updated, maintain the confidentiality of your credentials, and accept responsibility for activity through your account. You must configure your profile appropriately and review what you make public.
You may not share credentials with unauthorized people, impersonate another person, register with false information, or access another account without permission. Notify [email protected] promptly if you suspect unauthorized access.
[04]User content and knowledge
“User Content” includes profile information, documents, files, websites, media, projects, AI instructions, messages, feedback, and other material you provide. You retain ownership of your User Content.
You grant Lucius AI, Inc. a worldwide, non-exclusive, limited, royalty-free license to host, store, reproduce, process, adapt, transmit, and display User Content only as reasonably needed to operate and secure the Services, generate AI responses, display your configured profile, comply with law, and fulfill our Privacy Policy.
This license continues while the content is stored and ends when it is deleted, subject to backup cycles, legal retention, and our 90-day deletion period.
You represent that you own or have permission to use your User Content; that it does not violate another person’s privacy, intellectual property, confidentiality, publicity, or other rights; and that your content and instructions comply with law.
[05]Public profiles
You control what you publish. Public profile information may be viewed by anyone with the link or QR code and may be indexed, copied, saved, shared, embedded, or screenshotted by third parties.
Do not publish sensitive or confidential information you do not want others to access. Removing information from Knockin does not remove copies independently stored elsewhere.
[06]AI services and output
Knockin uses artificial intelligence, including the OpenAI API. “AI Input” includes prompts, messages, documents, instructions, and knowledge sources. “AI Output” includes answers, summaries, suggestions, classifications, and related generated content.
AI Output is not professional legal, medical, financial, employment, or other regulated advice. You are responsible for configuring, testing, monitoring, and correcting your AI profile and determining whether its output suits your intended audience.
As between you and Lucius, and to the extent permitted by law, you may use output generated specifically for you. We do not guarantee that output is unique, copyrightable, or free from third-party claims.
[07]AI training and data
We do not use private User Content, uploaded knowledge, visitor conversations, or submitted contact information to train our own general-purpose AI models, and we do not authorize third-party AI providers to train such models on this information on our behalf.
Relevant content may be sent to OpenAI to produce AI responses. OpenAI may process and temporarily retain it under its API terms, security practices, and retention policies. See our Privacy Policy for more information.
[08]Visitors and contact information
Visitors may interact with public profiles without an account. When doing so, you understand that you are communicating with an automated AI system; messages may be processed to generate answers; and messages, submitted details, and summaries may be shared with the profile owner.
Profile owners must handle visitor information lawfully, provide required notices, obtain required consent, honor communication preferences, avoid unlawful marketing, and protect information exported from Knockin. We do not control how a profile owner uses information after exporting or independently storing it.
[09]Acceptable use
You may not use the Services to:
- Violate law or another person’s rights;
- Impersonate someone or create a deceptive AI identity without authorization;
- Publish unlawful, fraudulent, defamatory, malicious, or highly sensitive content;
- Harass, threaten, exploit, discriminate against, or harm others;
- Send spam or unauthorized commercial communications;
- Collect personal data without an appropriate legal basis;
- Make high-impact decisions without required safeguards and human review;
- Introduce malware, probe vulnerabilities, or bypass access and usage controls;
- Scrape, reverse engineer, resell, sublicense, or extract data without authorization;
- Interfere with the Services or use them to develop a competing model through unauthorized extraction; or
- Help another person do any of these things.
We may investigate violations, remove content, restrict functionality, suspend accounts, or terminate access.
[10]Subscriptions and payment
Plans and billing
Knockin may offer free and paid plans. Features, usage allowances, prices, and billing periods appear on the pricing or checkout page. Paid fees are generally charged in advance. You authorize us and our payment provider to charge subscription fees, approved usage, taxes, and disclosed charges.
Limits
Plans may limit profiles, responses, storage, sources, visitors, contacts, exports, or other features. Unused allowances generally expire at the end of the billing period and do not roll over unless stated otherwise. We may restrict affected features when limits are exceeded.
Renewal and cancellation
Unless checkout says otherwise, paid subscriptions renew automatically for periods equal to the original term. You may cancel through available settings or by emailing [email protected]. Cancellation takes effect at the end of the current paid period.
Refunds and price changes
Except where required by law or stated at checkout, fees are non-refundable, including for partial periods, unused allowances, unused accounts, or failure to cancel before renewal. If we end a prepaid subscription for convenience rather than your breach, we will refund the unused portion. Material price changes generally take effect at the next renewal after reasonable notice.
Taxes
You are responsible for applicable taxes other than taxes on our net income. We or our payment provider may collect taxes where required.
[11]Privacy and security
Our Privacy Policy describes how we handle personal data and forms part of these Terms. We use reasonable safeguards, including encryption in transit and at rest, but no online service can guarantee absolute security.
You are responsible for securing your account, maintaining copies of important content, and protecting information you export.
[12]Third-party services
The Services may depend on OpenAI, cloud providers, payment processors, social networks, websites, calendars, authentication, analytics, or communication providers. Your use of them may be governed by their own terms and policies.
We do not control or accept responsibility for third-party availability, accuracy, security, content, acts, omissions, or policy changes. Their failure or modification may affect Knockin.
[13]Intellectual property
The Services, software, interface, design, branding, templates, documentation, and underlying technology belong to Lucius AI, Inc. or its licensors. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable right to use the Services during the applicable term.
Feedback you provide may be used by us without restriction or compensation, provided we do not publicly identify you without permission.
Rights complaints
If you believe content infringes your rights, email [email protected] with your contact information, identification of the protected work, the location of the content, and the basis for your complaint. We may restrict content while reviewing a complaint and terminate repeat infringers.
[14]Suspension and termination
You may stop using the Services at any time. We may suspend, limit, or terminate access for a breach, overdue payment, security or legal risk, harmful conduct, legal requirement, extended inactivity after notice, or where continued service is no longer practical.
Where reasonable, we will give notice and an opportunity to cure. We may act immediately to prevent harm, fraud, security abuse, or unlawful activity.
Upon termination, your right to use the Services ends, public profiles and agents may become unavailable, and outstanding payment remains due. You may request an export before deletion. We may retain encrypted data for up to 90 days for recovery, security, disputes, and legal compliance before deletion or anonymization, unless law requires longer retention.
[15]Disclaimers
To the maximum extent permitted by law, the Services, AI Output, profiles, analytics, and related content are provided “as is” and “as available.” Lucius AI, Inc. and its affiliates, licensors, and providers disclaim all express, implied, statutory, and other warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and quiet enjoyment.
We do not warrant that the Services will be uninterrupted, error-free, or completely secure; that AI Output will be accurate, complete, unique, or suitable; that a profile will generate traffic, leads, revenue, or opportunity; that content will never be lost; or that every harmful response will be detected. Some jurisdictions do not allow certain exclusions, so some may not apply to you.
[16]Limitation of liability
To the maximum extent permitted by law, Lucius AI, Inc. and its affiliates, licensors, providers, officers, directors, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, business, opportunities, goodwill, or savings; loss or corruption of data; business interruption; actions taken in reliance on AI Output; conduct of profile owners, visitors, or third parties; or substitute services.
Nothing excludes liability that cannot lawfully be excluded or limits mandatory consumer rights.
[17]Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Lucius AI, Inc. and its affiliates, officers, directors, employees, licensors, and providers from third-party claims, losses, liabilities, penalties, costs, and reasonable legal fees arising from your User Content, AI Inputs, profile configuration, use of visitor information, misuse of the Services, breach of these Terms or law, or violation of another person’s rights.
This does not apply to the extent a claim is caused by our gross negligence, willful misconduct, or material breach.
[18]Governing law and disputes
Governing law
These Terms and related disputes are governed by Delaware law, without regard to conflict-of-law principles. Mandatory consumer rights remain unaffected.
Informal resolution
Before formal proceedings, send a notice describing the dispute and requested relief to [email protected]. Both parties will try in good faith to resolve it for at least 30 days.
Arbitration
Except for the exceptions below, unresolved disputes will be finally resolved by binding individual arbitration administered by the American Arbitration Association under applicable rules, including its Consumer Arbitration Rules where applicable. Arbitration will be in English before one arbitrator, remotely unless otherwise required or agreed, with Wilmington, Delaware as the legal seat subject to mandatory consumer law.
Arbitration replaces the right to have a dispute decided in court by a judge or jury. To the maximum extent permitted by law, disputes must be brought individually and not as a class, collective, consolidated, or representative action.
Either party may bring an eligible individual small-claims action or seek urgent injunctive relief for security abuse or intellectual-property infringement. You may opt out of arbitration by emailing us within 30 days after first accepting these Terms, including your name, account email, and a clear opt-out statement.
If arbitration is unavailable or unenforceable, disputes will be heard in Delaware state or federal courts except where mandatory consumer law permits another jurisdiction.
[19]Changes and general terms
Changes
We may update these Terms for changes in the Services, law, technology, or practices. We will revise the effective date and provide reasonable notice of material changes. Legal, security, or abuse-prevention changes may take effect sooner. If you disagree, stop using the Services and cancel before the new Terms take effect.
General provisions
You consent to electronic notices. You may not assign these Terms without our consent; we may assign them to an affiliate or with a merger, financing, acquisition, restructuring, or asset sale. We are not liable for delay caused by events beyond reasonable control. These Terms create no partnership, employment, fiduciary, or agency relationship.
Failure to enforce a term is not a waiver. If a provision is unenforceable, the rest remains effective. These Terms, the Privacy Policy, checkout terms, and expressly incorporated written agreements are the entire agreement. A separately signed agreement controls where it conflicts.
You must comply with applicable export control, sanctions, and trade laws.
[20]Contact us
Questions, complaints, legal notices, and requests concerning these Terms may be sent to:
Lucius AI, Inc.
Email: [email protected]
Website: https://knockin.info